Storage New Cross Accessibility Commitment
Storage New Cross is committed to ensuring that our website and storage facilities in the New Cross area are accessible, inclusive, and easy to use for as many people as possible. We aim to provide a positive experience for all visitors, including disabled customers, people using assistive technologies, and those with temporary or situational access needs.
Our Accessibility Standards
We are working towards conforming to the Web Content Accessibility Guidelines WCAG 2.1 Level AA. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
Our goal is that customers exploring accessible storage options in the New Cross area can find information, compare units, and plan visits without encountering unnecessary barriers. We regularly review our website and services to identify areas where accessibility can be improved.
Screen-Reader Support
The Storage New Cross website is designed to work with modern screen readers and other assistive technologies. We aim to use clear heading structures, descriptive page titles, and meaningful text labels so that visitors who rely on audio, braille, or magnification tools can navigate confidently.
Where possible, we provide descriptive text alternatives for non-text content, including images that convey important information. We avoid using images or icons as the sole way to communicate essential details about our New Cross storage units, pricing, or services.
Keyboard Navigation
Our website is being developed so that most content and interactive elements can be accessed and operated using a keyboard alone, without the need for a mouse or touch screen. This supports users with mobility impairments and those who prefer or require keyboard navigation.
We aim to provide logical tab order, visible focus indicators, and clear navigation paths, allowing visitors to move efficiently through pages, forms, and booking steps related to our storage facilities in New Cross and surrounding areas.
Readable Content and Layout
We use plain, straightforward language wherever possible, particularly when explaining storage options, unit sizes, access times, and pricing. Our layouts are designed to be consistent and predictable, with repeated elements placed in similar locations across the site.
Text and background colour combinations are chosen to provide sufficient contrast, supporting users with low vision or colour vision deficiencies. We also aim to ensure that text remains legible when users adjust browser zoom settings.
Ongoing Improvements
Accessibility is an ongoing process. As we develop new features and content for Storage New Cross, we assess them against WCAG 2.1 AA guidelines and seek to improve the experience for all users. We are committed to reviewing our website regularly and addressing any issues that are identified.
In addition to digital accessibility, we consider physical access to our storage facilities in the New Cross area, including step-free routes where available, clear signage, and support from on-site team members.
Feedback and Accessibility Requests
We welcome feedback from customers, visitors, and local community members about the accessibility of Storage New Cross. Your comments help us identify issues, understand real-world experiences, and prioritise improvements.
If you encounter any difficulties using our website, booking a storage unit, or accessing our New Cross storage facilities, or if you would like to request information in an alternative format such as large print or audio, please contact us through our usual contact channels on our website or at our premises. When you get in touch, include details of the page, service, or facility you were using and the nature of the problem, so we can investigate and respond effectively.
We aim to review all accessibility requests and feedback and to provide a response within a reasonable timeframe. Where possible, we will offer an alternative method to help you obtain the information or complete the action you need, while we work on longer-term accessibility improvements.
