Storage New Cross Terms and Conditions

These Terms and Conditions set out the legal agreement between Storage New Cross and any individual or business that books or uses our storage, handling or related removal company services. By making a booking, placing items into storage, or otherwise using our services, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means the person, firm or company that requests or uses our services.

Company means Storage New Cross, including any authorised employees, agents or contractors.

Services means any storage, handling, collection, delivery or associated services provided by the Company, including services performed in connection with removal companies or transport providers.

Goods means the items, belongings, furniture, boxes or other property placed in our care or stored in our facilities.

Site means any premises provided or arranged by the Company for the purpose of storage or related services.

2. Scope of Services

The Company offers storage services and associated handling services, which may be used independently or in conjunction with removal company services. The Customer is responsible for ensuring that the Services booked are suitable for their needs.

Any collection or delivery services arranged through or alongside the Company may be subject to additional terms, including those of any third-party carriers or removal partners. Where applicable, those third-party terms will apply in addition to these Terms and Conditions.

3. Booking Process

3.1 Bookings for storage or related services may be made by the Customer through the Company’s designated booking channels or in writing where agreed. Verbal quotations are indicative only and are not binding until confirmed in writing by the Company.

3.2 When making a booking, the Customer must provide accurate and complete information, including the estimated volume or nature of the Goods, access details, dates required, and any special handling requirements. The Company may revise the quotation or refuse the booking if the information provided is inaccurate or incomplete.

3.3 A booking is only accepted and confirmed when the Company has issued a written confirmation. The Company reserves the right to decline or cancel a booking at its discretion, including where capacity limits are reached or where the Goods are unsuitable for storage.

3.4 The Customer must notify the Company promptly of any changes to the booking, including changes to dates, times, addresses, or the volume and type of Goods. Changes are subject to availability and may affect the charges payable.

4. Charges and Payments

4.1 Charges for the Services will be set out in the Company’s quotation or price list, which may be revised from time to time. Unless otherwise stated, all charges are exclusive of VAT and any applicable taxes, which will be added at the prevailing rate.

4.2 The Company may require a deposit or advance payment to secure the booking. Any deposit requirements will be specified at the time of booking. The Company is under no obligation to provide Services until the required deposit or initial payment has been received in cleared funds.

4.3 Ongoing storage charges are typically payable in advance for each billing period, as notified to the Customer. The Customer must ensure that payments are made by the due date. Failure to pay may result in suspension of access, additional fees, or termination of the agreement.

4.4 The Company may review and vary its charges, including storage fees, from time to time. Where possible, the Customer will be given reasonable notice of any changes to recurring charges. Continued use of the Services after such notice will constitute acceptance of the revised charges.

4.5 If any payment is not received by the due date, the Company may charge interest on the overdue amount at the statutory rate permitted under UK law, accruing on a daily basis until payment is made. The Customer will also be liable for any reasonable costs incurred by the Company in recovering overdue amounts.

5. Cancellations and Amendments

5.1 The Customer may cancel or amend a booking by giving notice to the Company, subject to any applicable cancellation or amendment charges. The relevant notice period and fees will be confirmed at the time of booking or in the Company’s current policy.

5.2 Where the Customer cancels with short notice, the Company may retain part or all of any deposit or booking fee to cover costs and loss of opportunity. In some cases, particularly for same-day or next-day services, the full quoted charge may be payable upon late cancellation or non-attendance.

5.3 If the Customer fails to provide access, is not present where required, or otherwise prevents the Company from performing the Services at the agreed time, this may be treated as a cancellation by the Customer and charges may still apply.

5.4 The Company reserves the right to cancel or re-schedule the Services due to events outside its reasonable control, including but not limited to severe weather, access issues, operational constraints or safety concerns. In such cases, the Company will use reasonable efforts to offer an alternative date or arrangement. The Company shall not be liable for any indirect or consequential losses arising from such changes.

6. Customer Responsibilities

6.1 The Customer is responsible for ensuring that the Goods are properly packed, secured and labelled where necessary, particularly where removal company services or transport are involved. The Company accepts no responsibility for damage arising from inadequate packing or preparation.

6.2 The Customer must ensure safe and reasonable access for any collection or delivery, including appropriate parking or loading arrangements where applicable. The Customer must comply with any access instructions provided by the Company in respect of the Site.

6.3 The Customer must not store any prohibited or unlawful items, including but not limited to hazardous materials, flammable or explosive substances, live animals, perishable goods, stolen items, or any materials that may pose a risk to health, safety or the environment.

6.4 The Customer must immediately inform the Company if any Goods are of special value, fragile, or require particular handling. Additional charges may apply for such Goods, and the Company reserves the right to refuse to store or handle them.

7. Storage Conditions and Access

7.1 The Company will allocate storage space at its discretion. The Customer has no right to any particular location within the Site and acknowledges that layout and access arrangements may change from time to time.

7.2 Access to the Site or to stored Goods may be by appointment only and may be subject to access charges. The Customer must comply with all security procedures and health and safety rules in force at the Site.

7.3 The Company may temporarily restrict access for maintenance, security or operational reasons. Where practicable, the Company will give reasonable notice of such restrictions.

7.4 If the Customer fails to remove Goods at the end of the agreed storage period, the Company may continue to charge storage fees and may take further action as set out in these Terms and Conditions.

8. Waste and Environmental Regulations

8.1 The Customer is responsible for ensuring that all Goods comply with applicable UK waste and environmental regulations. The Site is not a waste disposal facility, and the Customer must not deposit waste, refuse or discarded materials unless expressly agreed as part of a separate service.

8.2 The Customer must not store hazardous or controlled waste, including but not limited to chemicals, asbestos, medical waste, gas cylinders, or any substance regulated under environmental or waste management legislation, without the Company’s prior written consent and evidence of compliance with all relevant regulations.

8.3 If the Company reasonably believes that any Goods constitute prohibited or hazardous waste, or that they pose a risk of pollution, contamination or harm, the Company may, at its discretion and where lawful, arrange for their removal, treatment or disposal. The Customer will be responsible for all related costs and any regulatory liabilities arising.

8.4 The Customer must not leave unwanted items, packaging, pallets or waste at the Site unless authorised. The Company reserves the right to charge for the removal and lawful disposal of any unauthorised waste left by the Customer or its representatives.

9. Insurance and Risk

9.1 The Customer is strongly advised to arrange suitable insurance for the Goods while in transit and in storage, either through their own insurer or, where offered, through an insurance option provided via the Company or its partners.

9.2 Unless expressly agreed in writing, the Company does not provide insurance cover for the Goods and will not be responsible for arranging such cover on behalf of the Customer.

9.3 Risk in the Goods remains with the Customer at all times, except where loss or damage is directly caused by the Company’s proven negligence or breach of contract, and then only to the extent and within the limits set out in these Terms and Conditions.

10. Liability and Limits of Liability

10.1 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under UK law.

10.2 Subject to the above, the Company’s total liability for loss of or damage to the Goods, whether arising in contract, tort or otherwise, shall be limited to the lower of the following amounts: the replacement or repair cost of the Goods; or a fixed monetary limit per item or per consignment as stated in the quotation or applicable policy.

10.3 The Company shall not be liable for any indirect, special or consequential loss, including loss of profit, loss of business, loss of use, or loss of opportunity, arising out of or in connection with the Services.

10.4 The Company will not be liable for loss or damage arising from or in connection with the following causes: inherent defects or characteristics in the Goods; normal wear and tear; insufficient or improper packing by the Customer; acts or omissions of the Customer or third parties; changes in temperature or humidity; or events outside the Company’s reasonable control, such as fire, flood, theft by forcible entry, industrial action or civil disturbance.

10.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably practicable and in any event within the time limits specified in any applicable policy or statutory provision. The Customer must provide reasonable evidence of the nature and value of the Goods and the extent of the loss or damage.

11. Lien and Disposal of Goods

11.1 The Company shall have a lien over the Goods for all sums due and payable by the Customer in connection with the Services. If the Customer fails to pay any outstanding amounts, the Company may retain possession of the Goods until payment is made in full.

11.2 If any amounts remain unpaid for a period specified in the Company’s notice to the Customer, the Company may, to the extent permitted by law, sell or otherwise dispose of some or all of the Goods. The Company will apply any net proceeds towards the outstanding sums, after deducting reasonable costs of sale, disposal and administration. Any surplus will be held for the Customer, who remains liable for any shortfall.

12. Termination

12.1 Either party may terminate the storage arrangement or other ongoing Services by giving the notice period specified in the quotation or applicable policy.

12.2 The Company may terminate the agreement with immediate effect if the Customer is in material breach of these Terms and Conditions, including non-payment of charges, storage of prohibited items, or conduct that compromises safety or security.

12.3 Upon termination, the Customer must promptly remove all Goods from the Site and pay all outstanding charges. If the Customer fails to remove the Goods, the Company may exercise its rights under the lien and disposal provisions above.

13. Data Protection

13.1 The Company will process personal data in accordance with applicable UK data protection legislation. Personal information provided by the Customer will be used for the purposes of administering the Services, managing accounts, and complying with legal obligations.

13.2 The Customer is responsible for ensuring that any personal data contained within the Goods is backed up or removed if necessary. The Company does not accept responsibility for loss of data stored on electronic devices held as Goods.

14. General Provisions

14.1 If any provision of these Terms and Conditions is held by a court to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, or, if modification is not possible, deleted. The remaining provisions shall continue in full force and effect.

14.2 No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that or any other right or remedy.

14.3 The Customer may not assign or transfer its rights or obligations under these Terms and Conditions without the Company’s prior written consent. The Company may assign or subcontract its rights and obligations, provided that this does not materially reduce the level of service.

14.4 These Terms and Conditions, together with any quotation or written agreement, constitute the entire agreement between the Customer and the Company in relation to the Services and supersede any prior understandings or representations.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.